It helps to be a bit of a stickler in my role as quality manager. I know we can do it all brilliantly, so nothing gets by me, or the systems we’ve set up to make sure everything’s up to scratch.
I think our customers know us now for really high quality, and I’m proud to have been part of that – I’m frontline, working with our customers to make sure they’re happy, and I know they’d tell me if anything had missed the mark!
It’s been important to me to ensure that quality is part of everybody’s remit, at every stage of our process – that to me is going to be what our reputation builds on now. It’s part of that ‘fluid thinking’ approach, to make sure we’re doing our best every step of the way means that we address issues before they become a problem.